HB
Heidi B
1 reviews | Active since Jan 2023
01 Feb 2023, 22:42
Thank you
Thank you for following through and reversing the misleading airtime upgrade I was sold last year. My rating is due to the fact that I was told I'd be contacted but then only received a series of SMS's saying the reversal had been actioned. So, I waited with bated breath until the first of the month to see if it was true. I will also wait and see what happens on 1 March as other reviews seem to indicate that these things are sometimes not permanent. Anyway, I'm happy that I can upgrade my device now. So thanks :-)
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Vodacom's replyOfficial
02 Feb 2023, 08:08 Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Vodacom's reply02 Feb 2023, 08:08
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team