LL
Lydia L

1 reviews | Active since Dec 2015

01 Apr 2019, 14:20

Thank you Ashwin and your vodacom team I got my phone.

I finally got my phone after weeks of struggling. Thank you Ashwin and your team for making sure that you rectify the mistake done by the online consultant. You and your team made me feel like a valued vodacom customer and I will forever be greatful for that.

On that note, my order package was supposed to come with a 30 days 10GB once off data. I only received airtime and 5GB 7 days data. What went wrong here?

My vodacom contract cellphone number is ********** 820, which is the number in question Regards Naledi

0
Replies (1)
Vodacom
Vodacom's reply01 Apr 2019, 16:26
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team