MW
MP W
1 reviews | Active since Nov 2018
08 Nov 2018, 09:40
Thank you Aaisha Hendriks
I would like to thank Aaisha Hendriks, who helped me yesterday with the problem I had with my number that got abruptly disconnected from the Vodacom network two weeks ago. She took her time in assisting me through my frustrations, did all she could to troubleshoot the error. This is after the IT and engineers had tried unsuccessfully to reconnect me.
She went out of her way to follow-up with me this morning to check if I am indeed connected, for this reason I will remain a loyal Vodacom client. I hope that all call centre agents at Vodacom had the same level of customer service and courtesy. Thank you so much Aaisha Hendriks :-)
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Replies (1)Vodacom's replyOfficial
08 Nov 2018, 11:00 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Nov 2018, 11:00
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
