THANK-YOU!

<p>As with any large organisation, mistakes and errors are bound to crop up from time to time. But it’s ultimately how you deal with these that define the company’s true attitude towards its customers. And Vodacom has once again shown its commitment to customer care.</p> <p>I recently upgraded my contract and part of the deal was a once-off additional 5GB of data which I only received a portion of. I called their support line and was given some lame story about how it was because it was late in the month when I upgraded that I only received the proportionate amount to the days remaining in the month.<br /> Naturally, I kicked up a fuss and was then told by the operator to call other numbers. I had already tried these without success. It’s sad that there will always be bad apples within a organisation that gives a company a poor image. However, after much fuss, the operator finally put me through to the right department and my complaint was heard.<br /> Within two days the situation was remedied and the FULL 5GB provided, which meant I was actually given 500MB more than I deserved – for free! Thank-you Vodacom for reaffirming my choice to have you as my cell phone service provider. Keep up the good service. I have, and will continue to recommend you to people I know.</p>