RB
Raymond B

1 reviews | Active since Aug 2022

05 Sept 2022, 10:12

Thank you

I have been at loggerheads with Vodacom for more than a 2 weeks now. On Thursday last week I got a call from Nthabaleng who tried her best and then phoned back again to inform me that she had passed the message on to the back office and that someone would contact me. I thought “not again” but true to her word a technician named Marlon called me. What a guy !!!! He exercised such patience with me as I am technically disadvantaged but he talked me through the whole process of getting my vodamail email working again and later on Friday afternoon called me a second time to make sure all was well and that I was managing. Vodacom, take care of these 2 employees, they are assets to the company. Thank you guys, I really appreciate your help. Ray

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Replies (1)
Vodacom
Vodacom's reply05 Sept 2022, 11:24
Official
 Dear Customer,  We are glad to hear of the service that you received.  Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.  Regards  Consumer Website Team