JV
Johanna V
1 reviews | Active since Oct 2011
07 Aug 2015, 10:05
THANK YOU
I am a finacial advisor and as such I depend on my mobile internet modem, I have a set limit of data per month and I use responsibly.<br> <br> I normally have data left at the end of the month, so recently when my data was depleting faster than normal and as far as I could tell inexplicably, I could log on to MY VODACOM and have a discussion with LUKE, who was super helpful, escalated my enquiery and they solved it within a day, after investigation.<br> <br> I have used this chat service about 3 times now and find it to be much more useful and efficient than a call centre.<br> <br> Well done to Vodacom on this service, it takes the sting out of client centres.
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Replies (1)Vodacom's replyOfficial
07 Aug 2015, 15:07Hello Likkedis,
Thank you for taking the time to express your gratitude towards the service received.
We strive to better the customer experience and we are glad to hear that the new chat service makes life a little easier!
Thank you for taking the time to express your gratitude towards the service received.
We strive to better the customer experience and we are glad to hear that the new chat service makes life a little easier!
Vodacom's reply07 Aug 2015, 15:07
Official
Hello Likkedis,
Thank you for taking the time to express your gratitude towards the service received.
We strive to better the customer experience and we are glad to hear that the new chat service makes life a little easier!
Thank you for taking the time to express your gratitude towards the service received.
We strive to better the customer experience and we are glad to hear that the new chat service makes life a little easier!
