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Nelie R

1 reviews | Active since Feb 2014

07 Jul 2015, 15:43

THANK YOU

I would like to take the time to thank VODACOM for your excellent client service.<br> <br> My mother was Hi-jacked and all her phones ******. I attended the shop later that day with a certified copy of her ID as well as a certified copy of my fathers ID, as his phone was also with my mother because he is currently working in Ecuador. <br> <br> 10 minutes later I left the shop and within 3 hours both the contract sim (in my fathers name) as well as the pre-paid sim (in my mothers name) was working again.<br> <br> Thank you for understanding that bad things happen to people in SA and assisting them. This just proved to me why our entire family are VODACOM customers.<br> <br> Needless to say there is another service provider with a lot of issues and a CANCELLED contract. <br> <br> Once again ...... Thank you VODACOM, and not just the friendly staff at Randridge Mall but also the customer service helpline always ready to assist their clients.<br> <br>

0
Replies (1)
Vodacom
Vodacom's reply08 Jul 2015, 11:57
Official
Hello neliewolff,

I am so sorry to hear about the horrible incident with your Mom, I hope she is doing well. Thank you for your time and effort taken to inform us of the service you received. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.

Please be advised that I send your message of gratitude to the store.

Thank you once again, we appreciate your feedback.

Kind regards,
Faz Gertse-Grammer