NM
Nomsa M
1 reviews | Active since Mar 2012
18 Feb 2026, 10:33
Thank you
My phone couldn't connect to the internet. I was assist and Im very happy with the way everything was handled. Area of improvement: please equip your customer service agent so that we dont come to this platform to complain. I was assisted very well, very professional by them. They escalated my matter to be called by technician twice, but the technician never called me.
Thank you
Helpful (0)
Replies (5)0
Replies (5)NM
Nomsa M's updateReviewer Update
19 Feb 2026, 09:29Good morning...
I guess I was too fast to make this review. I wrote this review while at work. After 4 when I tried to connect to the internet...I couldn't. Its like I back to the beginning of my problem.
When I am at work, 8-4, I connect via work wifi, I only connect to my data.
This morning I couldn't even make phone calls.
Please help, and remember I did sim swap this Monday, the 16th, I started using it on Tuesday morning.
I guess I was too fast to make this review. I wrote this review while at work. After 4 when I tried to connect to the internet...I couldn't. Its like I back to the beginning of my problem.
When I am at work, 8-4, I connect via work wifi, I only connect to my data.
This morning I couldn't even make phone calls.
Please help, and remember I did sim swap this Monday, the 16th, I started using it on Tuesday morning.
NM
Nomsa M's update19 Feb 2026, 09:29
Reviewer Update
Good morning...
I guess I was too fast to make this review. I wrote this review while at work. After 4 when I tried to connect to the internet...I couldn't. Its like I back to the beginning of my problem.
When I am at work, 8-4, I connect via work wifi, I only connect to my data.
This morning I couldn't even make phone calls.
Please help, and remember I did sim swap this Monday, the 16th, I started using it on Tuesday morning.
I guess I was too fast to make this review. I wrote this review while at work. After 4 when I tried to connect to the internet...I couldn't. Its like I back to the beginning of my problem.
When I am at work, 8-4, I connect via work wifi, I only connect to my data.
This morning I couldn't even make phone calls.
Please help, and remember I did sim swap this Monday, the 16th, I started using it on Tuesday morning.
NM
Nomsa M's updateReviewer Update
20 Feb 2026, 15:15But why close the service ticket if this matter is not resolved?
Im going to Vodacom shop again today to get the Sim tested
Im going to Vodacom shop again today to get the Sim tested
NM
Nomsa M's update20 Feb 2026, 15:15
Reviewer Update
But why close the service ticket if this matter is not resolved?
Im going to Vodacom shop again today to get the Sim tested
Im going to Vodacom shop again today to get the Sim tested
NM
Nomsa M's updateReviewer Update
25 Feb 2026, 12:27Yesterday I was told by Delean to go and make another Sim a
NM
Nomsa M's update25 Feb 2026, 12:27
Reviewer Update
Yesterday I was told by Delean to go and make another Sim a
NM
Nomsa M's updateReviewer Update
25 Feb 2026, 12:29Yesterday I was told by Delean to go and make sim swap, 2nd one in a week. Now the phone is totally off. It is emergency calls only.
This is not fun anymore. It is frustrating
This is not fun anymore. It is frustrating
NM
Nomsa M's update25 Feb 2026, 12:29
Reviewer Update
Yesterday I was told by Delean to go and make sim swap, 2nd one in a week. Now the phone is totally off. It is emergency calls only.
This is not fun anymore. It is frustrating
This is not fun anymore. It is frustrating
NM
Nomsa M's updateReviewer Update
25 Feb 2026, 13:09My phone is off....as in not working since yesterday.
Can someone please help me!!!!!
Can someone please help me!!!!!
NM
Nomsa M's update25 Feb 2026, 13:09
Reviewer Update
My phone is off....as in not working since yesterday.
Can someone please help me!!!!!
Can someone please help me!!!!!