Thank you

This review is not really for Vodacom but rather for the lady that helped resolve an issue with my account yesterday. (***) When I was phoned in, I was in a highly distressed state after discovering a large sum of money that was going to be debited unnecessarily and unfairly from my account. However, the agent that handled my call was incredible. She remained calm, professional and understanding through the entire interaction, while I was a complete emotional mess. Unfortunately, I did not get her name but I want to thank her and acknowledge her work. She really made a difference. I also want to apologise to her for being in such a state. I hope that you can trace her through the incident ID above and let her know how brilliant she is at her job. Keep hiring people like this lady.