Thank God Vodacom is NOT a political party and NOT running this country!!!!!!

<p>You know to start with I have to write this complaint while I’m on holiday. This just shows how frustrated I am.</p> <p> </p> <p>To start with I’m a VIP red client at Vodacom, this means I pay R2500 per month for unlimited calls and sms and 5 gig data. About 3 weeks ago Vodacom mailed me a ridiculous account of R19 310.97. I immediately contacted them to find out that there customer service line is worse than the municipality call centre.</p> <p>At least the Municipality answer their phone at one stage or another. When I got hold of the customer services two days later they could not assist me as they said they can’t access my itemized bill and therefore I have to contact their account department. That took another 2 hours to find out that they can’t assist me as I have to lodge a complaint at a voda customer service centre. I went to a Vodacom shop in attebury mall but they informed me that they can give me a itemize bill nor assist me with a complaint. The only customer service centres that can assist me is in Menlyn or Voda world. So I went to Vodacom service centre in Menlyn. There they laid a complaint to Vodacom and informed me that the investigation can take 7 days to a month. Then I requested them to inform me when it was done but the employee informed me that I have to follow up myself.</p> <p>I then told her that Vodacom took per debit order the amount which is in dispute. She told me that they will pay back an amount if they owe same after the investigation was finalized. I then informed her that the amount was huge and I need same. She then informed me to stop the debit order and to pay over only the contract amount owed. I immediately reversed my debit order to Vodacom. I then phoned them and requested them to debit off my account the contract amount. Which they didn’t do. I again received an account from them which was a ridiculous amount of R15 398.01.</p> <p>Again I phoned them and requested them to investigate same. They informed me that they await the first investigation results before they can inform me of any amount to be paid. Again I informed them that they must take per debit order the amount I owe per the contract and the remainder of the amount should be investigated. I also requested them to come back to me regarding the amount owed. Up to now they have not rep**** nor have they taken off the contract amount off my account.</p> <p> </p> <p>I made numerous attempts to resolve this problems but to no avail.</p> <p>How glad am I Vodacom is only in charge of my phone account.</p>