ND
Nobayeni D

1 reviews | Active since Nov 2022

09 May 2024, 11:36

Thando needs extensive training Vodacom you owe her that

Vodacom Eastgate shop U19 consultant Thando I regret setting foot and met a cold heartless somebody firstly she insured a wrong device I'm sitting with a cracked A8 tablet Secondly she extended my 24 month contract with 6 months. 24 months is already long and now i must beg Vodacom to correct the mess created by Thando the *********** I nicely reported the matter on the 29th of April the issue is still not resolved guess what when I call I'm referred to a robot Tobi who chooses options that are limited to a useless tool ,so basically Vodacom has *********** artificial + *********** Thando wow what a toxic combo. I want the contract to end as in yesterday before I'm drawn into this loony bin. I not angry I'm DISAPPOINTED at uselessness haai shem. The people seem to have the same disease before I went to the shop to lay a complaint who ever answered listened to my frustration only to sell me something my question is to Vodacom where do you get these vultures. By the way I'm a customer for more than 10 years you could have asked me nicely to leave than insulting me.

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Replies (1)
Vodacom
Vodacom's reply09 May 2024, 13:52
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team