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KM
Kea M

1 reviews | Active since Jul 2017

04 Oct 2017, 14:13

Thandi Alisom Menlyn Maine

I worked for Vodacom and know the process of doing the contract hence I suggested my sister takes a contact with Vodacom. I was assisted by the Lady Thandi from Alisom Melyn Maine whom I know since 2014. She activated two of the contracts incorrectly one data and one for the P10L.

The data one I had to cancel the whole thing and took it at Game on Monday. The P10L one I cant cancel because the phone has been used, she wanted to give me the package I didn't want and ended up activating it on the wrong number. Now the cellphone number doesn't receive or make calls, she is aware of the situation and is not replying me nor taking my calls. can someone get to the bottom of this as I have had it with her attitude.

0
Replies (3)
Vodacom
Vodacom's reply04 Oct 2017, 14:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Oct 2017, 12:47
Official

Dear Kea

As discussed, this matter has been addressed.

Regards,

RJ

KM
Kea M's update03 Nov 2017, 09:21
Reviewer Update
I am fed up with this contract, it is still not sorted out. There was no airtime loaded on the 1st as per how it should be and on top of that Vodacom only deducted R150 instead of R288.50. I am now asking you nicely can SOMEONE take the initiative and resolve this mess. I will not have my brother phoning me every month asking about the contract. If I knew this was gonna happen I wouldn't have taken the stupid contract in the first place. The consultant got the commission and enjoyed it but she is not helping at all to sort our her greedy mess. She wanted to activate the contract on a higher package from the on set. I AM NOT GOING TO KEEP COMPLAINING ABOUT A STUPID CONTRACT EVERY MONTH FOR THE NEXT TWO YEARS. IF THIS IS NOT SORTED BY TODAY, I AM TAKING THE PHONE BACK AND I AM GOING TO CANCEL THIS, THIS IS ANNOYING NOW, REALLY???