Textbook example of bad service for a long standing customer

Bought airtime. tried to load airtime 3 weeks later and it expired according to Vodacom. Asked for refund and that's where the problem started... I am currently in day 3 trying to get my airtime back. Created more than 8 references, yes more than 8 !!! references and counting that gets "closed" without the issue being resolved. This is a monumental epitome of bad service. I have been with the company a very long time but make no mistake ... After this I am done ... I am now just too tired to care anymore.