Tetention & Cancellations

After may emails with Vodacom I still have no solution. As instructed I mailed retention and cancellation and forwarder die mail that I sent last year August when I paid up my one contract and forwarded proof to retention and cancellation department. I once again mailed them on the 23rd of March as well as the 24th of March of this year and I received an automatic reply with reference numbers EC-04T0-270SNR stating that feedback will be given within 24 hours. I am still waiting since last year August. My next reference number is EC-04TZ-21QD04.<br> I insist on a refund of all my money *******ly deducted from my FNB account for the TOP UP contract that I cancelled. All bank charges as well as interest. Could we please resolve this once and for alll as I do not have time for this.