KB
Kirsty B
1 reviews | Active since Dec 2024
08 May 2023, 11:10
****TEST SERVICE
If I could I would give this company a damn zero. Since December I have canceled two of my contracts one useless consultant called in NOVEMBER and confirmed that it's canceled. In April I called again to inform the cancellations department that the contract is not canceled. The lady confirmed it wiill be canceled for May. Yet another damn month is being charged for this. *** IS up with VODACOM?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 May 2023, 12:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 May 2023, 12:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 May 2023, 12:29Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, due too the late cancellation we have assisted by passing a credit which will reflect within two working days onto Vodacom account. Your reference number is ***.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply10 May 2023, 12:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, due too the late cancellation we have assisted by passing a credit which will reflect within two working days onto Vodacom account. Your reference number is ***.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,