Hellopeter
Share Your Experience
TB
Twane B

1 reviews | Active since Feb 2020

07 Sept 2024, 10:49

Terroble cancellation process

I have now again tried to cancel a data sim which i have used for over 6 months. I emailed customer service, on 25 July 2024. Yet no response. Also tried to cancel device insurance, for a device i do not use anymore, yet vodacom still wants money! Cancel these contracts now! Vodacom Customer Care Reply; ***

0
Replies (13)
Vodacom
Vodacom's reply08 Sept 2024, 21:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

TB
Twane B's update10 Sept 2024, 21:15
Reviewer Update

I havent used this data since it ended 5 May. I want my refund and cancel this contract!! Paying R300 for what??? I am abroad!!! ***
TB
Twane B's update10 Sept 2024, 21:15
Reviewer Update
I want a resolution on email as i am working abroad!
Vodacom
Vodacom's reply13 Sept 2024, 13:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email.
 Regards Consumer Website Team

Best regards,

TB
Twane B's update13 Sept 2024, 13:52
Reviewer Update
You have not responded bia email
TB
Twane B's update18 Sept 2024, 22:19
Reviewer Update
I still havent received any confirmation of cancellation. I refuse to pay anthing on a contract that i am not using!
TB
Twane B's update25 Sept 2024, 10:38
Reviewer Update
Still NO feedback. I will NOT pay this bill!
TB
Twane B's update02 Oct 2024, 08:47
Reviewer Update
Yet again no responsw
Vodacom
Vodacom's reply02 Oct 2024, 10:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly respond to the email sent on the 2024-09-26 08:19:35 in order for us to assist further.
 Regards Consumer Website Team

Best regards,

TB
Twane B's update02 Oct 2024, 10:10
Reviewer Update
I habe responded to that email and you have not responded back!
TB
Twane B's update07 Oct 2024, 04:44
Reviewer Update
Where is my response? I have yet again sent an email with evidence!
TB
Twane B's update08 Oct 2024, 10:41
Reviewer Update
Hello???
TB
Twane B's update03 Nov 2024, 06:08
Reviewer Update
No reply. I see I owe vodacom R1000 for data contract I am not using. Rectify this matter because I am not paying you. I have requested cancelation months ago