Terrinle service

To whom it may concern, Yesterday I went to Vodacom Mall@Reds to upgrade my contract which I had with them the last 15 years. Yesterday Thando helped me and as I am not up to date with the latest technology I got amazing service and he really helped me to get the best deal. But unfortunately The Phone (device) was faulty and I had to take it back today (ONE DAY LATER) , today I was I experienced the total opposite service, at first the guy that helped me was rude and very impatient. I am very dissapointed as I am a loyal customer and then treated like this. I dont think that they will see me again soon.

Regards