TERRIFYING SERVICE EVER.

I had a problem from this morning regarding my data and airtime, it was depleting in an unusual manner. 100MB of data would deplete within 5min, I called in to report this and they advised that they will log a query to investigate the matter and this was around 15h00, I needed to use the phone so I kept loading data and the problem persisted. I called at 18h00 requesting feedback and I got through to Ntombi Mayingele, she failed to assist as well I then requested to speak to her manager Deejan Mankoe she placed me on hold while going to get her and this was 18h58, she never got back to me instead she hanged up the line at 19h17. This is so unacceptable, Vodacom failed to assist they could hardly provide me with a temporary solution, I am going to follow this up and make sure that both the consultant and team leader know the correct procedure the next time they deal with customers and they deal with them in the best possible way. I don’t need any refunds, I want the problem to be sorted