Terrifying and horrific data bill!

<p>I had a package where I received 2Gb of data. I used that up and topped-up data: twice I topped up 2GB, once 1GB and again twice 500MB. I therefore in total had 8GB of data for October 2016. And still I received the biggest shock of my life yesterday when my bank account was debited with R6 908.24 for out of bundle data!!! This means, that at the current rate of R2/MB, I used an ADDITIONAL 3.45GB of data OUT OF BUNDLE???? Yet, I have never used (ever in my previous 23 months of having this contract) this much data! This means I used, in total, 11.45GB worth of data........ and I refuse to believe this was possible.</p> <p>I have been a loyal Vodacom customer for more than 5 years, and again renewed my contract with them at the beginning of this month. This was a shock for me and the only response I got when I called the call centre was that "they will get back to me within 3 weeks". In the meanwhile I am out-of-pocket with nearly R7 000!</p> <p>I would really appreciate if Vodacom sort this out for me.</p>