KK
Kylie K

1 reviews | Active since Sept 2017

13 Sept 2017, 09:14

Terribly unhappy and disappointed with Vodacoms assistance and service.

I have been billed incorrectly since the first month that I did my upgrade, all thanks to a 'sub' that has been working behind the counter at smartcom because she was incapable of submitting the correct information and now I am the one who must suffer, for a MONTH now. After 3 visits to vodaworld, hours of waiting and explaining the exact same story over and over again and numerous amounts of discussions over the phone with a new person every time and yet my account still gets suspended. I did my bit, I tried to sort this mess out before it got out of hand but no! Vodacom couldn't give a ****. How many people does it take to look at my account, see where the problem started and simply FIX IT! I can't wait to have absolutely nothing to do with this service provider. I've never been treated so poorly before when it's my money at stake, when I'm the customer. Absolutely appalled!!!

0
Replies (2)
Vodacom
Vodacom's reply13 Sept 2017, 09:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Sept 2017, 10:47
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team