1 reviews | Active since Sept 2017
Terribly unhappy and disappointed with Vodacoms assistance and service.
I have been billed incorrectly since the first month that I did my upgrade, all thanks to a 'sub' that has been working behind the counter at smartcom because she was incapable of submitting the correct information and now I am the one who must suffer, for a MONTH now. After 3 visits to vodaworld, hours of waiting and explaining the exact same story over and over again and numerous amounts of discussions over the phone with a new person every time and yet my account still gets suspended. I did my bit, I tried to sort this mess out before it got out of hand but no! Vodacom couldn't give a ****. How many people does it take to look at my account, see where the problem started and simply FIX IT! I can't wait to have absolutely nothing to do with this service provider. I've never been treated so poorly before when it's my money at stake, when I'm the customer. Absolutely appalled!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
