CF
Carina F

1 reviews | Active since Dec 2020

01 Mar 2022, 14:28

Terribly slow mobile and home wifi internet

Network slow and making it difficult to use mobile internet and phone for Zoom meetings. Switching to home Vodacom Wifi is not much better. Honestly don’t expect much to happen. Stuck until contract expires. Numerous complaints via *135# go ignored (can’t complain online as it is too slow to function properly). That survey is also flawed. You have to chose an option you are most satisfied with (there is no “I’m not satisfied option”) in order to proceed. Will probably get a generic reply and a call from yet another agent that still doesn’t resolve their poor and slow network coverage.

0
Replies (1)
Vodacom
Vodacom's reply02 Mar 2022, 06:49
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team