Terribly poor service from Vodacom Fibre - still ongoing

My internet was slow at speeds much lower than i am contracted for from about 5 weeks ago and logged queries for assistance which i did not get despite the query statuses being updated to resolved. Situation became worse about 3 week ago when the internet service went down completely: no internet!. I have made numerous calls to ***, sent emails to the *** email address and even made service requests on their app - no service, every agent I talk to seems to not know what is happening at all. I have received emails stating that the statuses of my service requests have been updated to 'resolved ' or 'closed' yet i still do no have internet and I have paid for this service.