Terribly Disappointed

<p>I've had my contract with Vodacom for 17 years, and this month, I was terribly disappointed in the lack of service and support I received after many years of supporting Vodacom and spending hundreds of thousands towards my Vodacom account. I took my phone in as it didn't want to charge, they kept it for 5 days, just to tell me when I collected it (I thought it was fixed), they cant fix my phone as its beyond repair. I asked can they really not at least give me a quote and they explained if the damage is more than 75% the value, they wont fix it. Which means that damage should be around R9000 on my phone. I took my phone to a privately owned shop and R1500 later, it works like new!!! Pathetic don't you think??? I figured they probably noticed the 2 other numbers on my account that are both due for upgrade, and though I'd jump right into an upgrade on one of those in order to get a new handset! I have no words for my disappointment!!!</p>