SG
Samantha G

1 reviews | Active since Mar 2025

06 Apr 2025, 20:07

Terribly bad service

I've had quite enough right now with vodacom and Ashley Payle that worke for them and that PROMISED to phone me back on the 28th of March at 13:22, well to this second im still waiting for your phone call Ashley Payle. Its quite terrible when you get promised a phone call and then just never hear from you guys. Vodacom has the worst customer service when it comes to phoning back customers and resolving issues on their side. I've done my part in this problem that I've had since the beginning of March.

Its really frustrating when you do not get calls back or answers yo your qestions when that is all you want.

Thank you Ashley Payle from Vodacom that yiu promised me a call back and that you said you would resolve my problem. But all you actually did was make empty promises that im still waiting for my call back and that you cpuld not resolve my problem at all.

And just a tip: when making promises for a phone back KEEP TO IT. And if you had to many customers to sort out like you said once on the phone to me ASK FOR HELP.

0
Replies (1)
Vodacom
Vodacom's reply07 Apr 2025, 08:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team