LB
Larazelle B

1 reviews | Active since Dec 2016

13 Dec 2016, 09:50

TERRIBLE WORST EXPERIENCE OF MY LIFE

<p>Lets startof by saying my line was suspended due to none payment.</p> <p>Our payment was made and my other 2 lines was opened except my line. I have been going back and forth with vodacom phoning everyday Since Friday to help me every agent says something differrent. Empty promises all around your line will work in 2 hours your line will work in 24 hours every agent has something different to say yesterday Simphiwe Khumalo assured me that she will phone me back which she did the first time after that not a word she promised that they are working on the problem today when i tried to get hold of her nobody knows whom she is i spoke to Jenelle, Bridgette Shaneez as well as Carol Lekolwane None of them phoned back to check if i was ok yet not one and my phone is still not working with the holidays coming up ill be on the road with no connection.</p> <p>Vodacom has the cheek t send me a message to say they trust i had a wonderfull experience with them and that i should reply no if my query has not been resolved yet well i cannot even send a message back because my line is suspended.</p> <p> </p> <p>This is such poor service i have been calling atleast 30 times without help the last person i spoke to now was Mathipa from subscriber collections service which promised me my line will be on in two hours well we shall see i am fed up and i do nt know why they call it customer care cause clearly they do not care!!!!!! i will be cancelling my contract asap.</p>

0
Replies (4)
Vodacom
Vodacom's reply13 Dec 2016, 10:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

LB
Larazelle B's update13 Dec 2016, 14:09
Reviewer Update

Its been 3 hours no phone call received and my phone is still locked

LB
Larazelle B's update13 Dec 2016, 15:58
Reviewer Update

I have not received any response yet!!!!! this is what i was talking about nobody is helping me

LB
Larazelle B's update14 Dec 2016, 10:56
Reviewer Update

I have not received help or any response from vodacom been phoning all day as well nobody is helping me