TT
Thomas T
1 reviews | Active since Jan 2013
21 Jan 2019, 18:18
Terrible wifi connection
I have had a problem with my fibre now for more than three months. I have made numerous calls to vodacom. Everytime the consultant resets the unit, then my fibre line is perfect for a day and then same problem. I called again in December 2018, I was given a SR number and told someone will contact me. Two weeks later after I have not heard from anyone I called again. Lady told me all she can do is forward this SR number to the responsible person and then I can expect a call/service. It is now 21 January and no one has contacted me. Maybe if I cancel my debit order someone will respond??!
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Replies (2)
Vodacom's replyOfficial
21 Jan 2019, 19:11 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jan 2019, 19:11
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
22 Jan 2019, 11:38Dear Thomas,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply22 Jan 2019, 11:38
Official
Dear Thomas,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)