Terrible Wi-Fi terrible service!

Vodacom you need to do better we are paying so much for such poor customer service, I signed up for uncapped Wi-Fi LTE which I went over and above to ensure that the speed would be sufficient for gaming. Which it was then Vodacom decides to cap the Wi-Fi from the 17th of every month since it’s been so unbearable you can’t even complete an episode on Netflix without constant interruption. I’ve called the customer care number countless time to be told they will have someone call me back, no one one ever does!!! I then take the time to come into the store they tell me there are only somethings they can deal with at store level. I need to call the customer care number! Which has been completely insufferable. In a nutshell this lady says I must pay a cancellation fee, so I must be penalised for their incompetence.