Hellopeter
Share Your Experience

1 reviews | Active since Jul 2016

08 Aug 2018, 10:49

Terrible Website

I want to know how much data I have used on my fibre line. I go into fibre self-service on your (incredibly bad) website, and I'm told I don't have fibre. If that is the case, why am I paying you R799 p.m.? I go to your contact page and the only options I have are to phone you or request a call-back. No email addresses are provided. I am deaf and cannot use the telphone. Please contact me by email and explain how I can track my data usage.

0
Replies (2)
Vodacom
Vodacom's reply08 Aug 2018, 12:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 Aug 2018, 13:06
Official

Dear Mr Widdicombe,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Kindly be advised that the above query has been escalated to our Fibre team for further review and feedback.

Please use the below link to check your Vodacom fibre balance.

https://www.vodacom.co.za/vodacom/internet/vodacom-fibre/check-your-balance

Warm regards,

Shad

Best regards,