Terrible warranty service

<p>We took in my Wife's Samsung S6 to Vodacom as it is still under warranty (Job # ********** 4) The phone is round about 7 months old. The problem was that the sim card reader did not pick up the sim any more. Since obtaining the cell phone there has only been 1 sim inside of the phone. We got a call from Vodacom that we need to pay close to R12000 to repair the phone, as the warranty does not cover this. There is no physical damage and/or any other relatable damage, i.e. water damage. How does the warranty not cover this as this is an internal problem with no physical damage being the cause. The will give any promise for you to obtain the contract, after that you are left alone with a R12000 bill for repair. This is absolutely horrible after service.</p> <p> </p>