Terrible VOIP service from Vodacom

Business VOIP service originally took more than a month to get activated, after numerous promises of still just a day or two by everyone, even the supervisors. 3 years later, switching to new contract - Vodacom VOIP service not active for about a week already (new contract was handled more than a month ago and was supposed to be active on 1 Sep 2022, access ceased on 2 Sep 2022). None of the two access passwords previously provided where signing in on the VOIP service. Vodacom Customer Service was unavailable on Friday to be able to report, "experiencing high call volumes" the whole day and call being cut off after about a minute when trying to hold on for an operator. Reported issue on Monday - trusting service should be able to be activated within minutes. Follow-up on Wednesday after "Customer Services" called while I was in a meeting - they will call and report back .... still waiting .... still no VOIP service. Not sure how many client calls we have missed already!! POOR service !!! The fibre line service at least is functioning fine.