LD
Lucas D

1 reviews | Active since Jan 2019

05 Oct 2021, 08:49

Terrible Vodacom Telesales calls

I received a call from one of Vodacoms sales agents this morning. Explaining to me the new packages on offer and he can save me money, which does not make sense, because i need to pay R160 more per month. He argued with me after telling him i do not want to change anything. After telling me its not an upgrade or selling me anything! Then when i told hom thank you but really i am not interested he die not even say goodbye, he dropped the call like an immature kid that did not get his way! I was a call centre agent for Outsurance and never in my life on the job did i treat any customer this way. Even if I did Outsurance would most certainly have called me in for disciplinary action. Wheny contract term is over i will most definately cancel with Vodacom and move over to MTN. This was not the first time Vodacom has treated me badly and i am tired of it. If one of your agents call me again it would just be F... off!!!

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Replies (1)
Vodacom
Vodacom's reply05 Oct 2021, 09:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team