Terrible Vodacom Service leaves customer without essential services

<p>This a double sided story, of a company not doing what they are supposed to at both extremes.</p> <p>So I have a contract with Vodacom (been with them for 21 years - same number) and I have set a limit where they must soft lock my outgoing calls and data when this limit is reached and I will need to contact them to add more airtime.</p> <p>Last month they did not adhere to this and let the account run exposing me to very expensive out of bundle tarriffs without even being aware of it. Normal account around R1500, last month R3700.</p> <p>Then this month they do what is expected and soft locked me 2 days ago, however now they are unable to unlock my outgoing calls and data. I was in the George store (courtenay street) on Wednesday to unlock my account as also query the non-locking from last month. I was told a call was logged online and that my phone would be full operable within a maximum of 24 hours. This was and till now, more than 2 days on, is still not operable. I left George on a trip to Jhb, and cannot call nor even get an uber taxi. I was delayed at the airport for an hour and had to revert to relying on numerous other people to assist me in doing basic things as a result of this mess. </p> <p>This all depite having made another 3 phone calls to the Vodacom shop in George on Wednesday and thereafter calling the Vodacom calll centre twice, who apparently escalated to their technical department on ref no1- ********** 88823. To date I have not heard back nor have either of ny problems been resolved.</p> <p>I will have to take out a contract with an opposition company to reslove my immediate problem as I will be away from home for the next 4 days and have no alternative.</p> <p> </p>