dK
derek K
1 reviews | Active since Dec 2012
29 Nov 2021, 13:27
TERRIBLE VODACOM SERVICE!!
I HAVE NO VODACOM SIGNAL IN MY NEW HOUSE! 5 WEEKS NOW! I HAVE EMAILED VODACOM 30 TIMES IN THE PAST 5 WEEKS AND HAD ONLY 4 PEOPLE RESPOND BY CALLING ME BACK. ALL FOUR (GUGU, ZANELE, MANAGERS MOHAMAD, AND JASON) HAVE PROMISED ME IT WILL BE SEEN TO, BUT NOTHING GETS DONE. I HAVE EXPLAINED THAT I RUN MY BUSINESS FROM MY VODACOM CELL PHONE, AT HOME, AND BECAUSE OF NO SIGNAL, I HAVE LOST BUSINESS. THEY SHOW ZERO EMPATHY OR URGENCY IN SORTING OUT MY PROBLEM. I EVEN OFFERED THEM THE EASY WAY OUT I.E. CANCEL MY CONTRACT, AND ILL GO TO MTN, BUT THEY CONTINUE TO IGNORE MY DAILY EMAILS!!! I HAVE NEVER MET A MORE PATHETIC AND DISGUSTING CUSTOMER ORIENTED COMPANY!!!
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Replies (1)Vodacom's replyOfficial
29 Nov 2021, 14:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Nov 2021, 14:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
