dK
derek K

1 reviews | Active since Dec 2012

29 Nov 2021, 13:27

TERRIBLE VODACOM SERVICE!!

I HAVE NO VODACOM SIGNAL IN MY NEW HOUSE! 5 WEEKS NOW! I HAVE EMAILED VODACOM 30 TIMES IN THE PAST 5 WEEKS AND HAD ONLY 4 PEOPLE RESPOND BY CALLING ME BACK. ALL FOUR (GUGU, ZANELE, MANAGERS MOHAMAD, AND JASON) HAVE PROMISED ME IT WILL BE SEEN TO, BUT NOTHING GETS DONE. I HAVE EXPLAINED THAT I RUN MY BUSINESS FROM MY VODACOM CELL PHONE, AT HOME, AND BECAUSE OF NO SIGNAL, I HAVE LOST BUSINESS. THEY SHOW ZERO EMPATHY OR URGENCY IN SORTING OUT MY PROBLEM. I EVEN OFFERED THEM THE EASY WAY OUT I.E. CANCEL MY CONTRACT, AND ILL GO TO MTN, BUT THEY CONTINUE TO IGNORE MY DAILY EMAILS!!! I HAVE NEVER MET A MORE PATHETIC AND DISGUSTING CUSTOMER ORIENTED COMPANY!!!

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Replies (1)
Vodacom
Vodacom's reply29 Nov 2021, 14:02
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team