Terrible vodacom service

First our fibre line was canceled in error instead of a refund being done on our interim LTE, then we put in a new order, everything is done and all we need to do is activate the line, we are now waiting 7 days for activation when vodacom claims a maximum of 2 hours for line activation, I think it's time to cancel all 5 of my lines with them and take this matter to icasa