Terrible Vodacom service

On the 31st of October, me and my business partner's contracts were migrated to a RED 12GB 800min contract after a phone call to him from a sales department.

He was promised a better but cheaper contract as an upgrade and he accepted it on both our behalves.

When the migration took place, we saw on our accounts that there was only a 4 GB difference in his account, mine changed completely, for about R600 MORE than our original contracts!!!

We were misled into thinking we are agreeing to a cheaper and better contract, which was not the case, for which we are nou paying much more.

On the 1st of November, immediately after the migration, I phoned the business customer care line to reverse and cancel the migration on both numbers and restore the contracts back to the previous ones. I was told it was going to take 21 days.

On the 23rd of Nov I phoned again to check on the process, as we were still on the new contract. I was told that the request or dispute is still pending as they are supposedly struggling to get hold of me - however I did not receive any calls from them.

The request was escalated and I was promised one of the teamleaders or supervisors would phone me back.

Till this day I have not received any feedback with regards to what the holdup is with the reversal. I am fedup with not getting any answers.

I have phoned numerous times in the last two weeks - 27 Nov, 30 Nov, 5 Dec, 7Dec - and have been assisted by numerous call centre employees - all very friendly but unable to do anything about this problem.

All of them escalated the request to someone higher up with the promise that I will be contacted by the more senior person. I am still waiting on that phonecall.

I am extremely disappointed with the level of service provided by Vodacom and the total disregard of a simple request. My request is literally being ignored. But they are quick to deduct the higher amount from our accounts.