Terrible Vodacom Service!

Vodacom Subcriber collections accounts consultants have an attitude and quick to lock my line without any explanation from me. So as of 27th July 2019 my Vodacom account was R1780.00 which I only paid R1000.00. I normally do a late payment every month which I make an arrangement for the 20th of every next month. On the 2 August 2019 I see that my line has been locked.... I call them and they tell me I must pay full R2253.00 which added the R780 i short paid for Junes invoice plus R1400 for Julys invoice which I would have then arranged like every other month to pay on the 20 August 2019 and I would have paid the short pay of R780 for Junes invoice to get my line unlocked. As a loyal customer a Team Leader Zanele Xhosa from Subcriber collections had an attitude and couldn't understand my concern. I explained that if I had to pay the full R1780 my account would have been up to date and that I'll make an arrangement for July invoice and pay R780 short pay and arrange for the R1400 to be payed on 20 August 2019 thereafter from 27th August 2019 every thing will be up to date as I'll be doing payments on the 27th of every month. If this the service I get then after 15 years of support i will then name and shame Vodacom and rather go to other networks.

I then had to use the money I had left for groceries for the month to pay the full amount since Vodacom couldn't understand how I pay my account which listening to Zanele I wanted to rectify but she didn't help me at all. Passed 6 months it hasn't been a problem for my arrangements now it seemed to be a big problem. I paid it at the Vodacom store on the 2 August 2019 at 16:45 in which if the system can lock a line it should automatically unlock a line. Next day 3 August 2019 i call Vodacom Subcriber collections at 8:30 And they then tell me it takes 3hours to unlock my line.. in that 3 hours I either needed to phone for an emergency or could have received an important message. The principal is that they quick to lock my line but don't see how my payments are done every month.. It's a late payment arranged not a 2 year arrears amount! I've been a loyal customer for over 10years and this is what I get back. Not like I'm not doing my payments. So thanks to Vodacom I'm starving for the rest of the month. As far as I know the purpose of a Team Leader to go an extra mile to keep there customers. Im very disappointed at this Customer Service