AM
Anelia M
1 reviews | Active since Dec 2018
20 Dec 2018, 15:46
Terrible Vodacom Service
Vodacom, SHOCKING feedback with regards to my querie regarding content service charges. I was told this morning that IF clients querie it, they will be refunded. So if clients do not query it, VODACOM keeps the money for services I never signed up for. It's over R3000 Vodacom over 11 month period. I was promised by Alan to receive an sms with an email address that I can use to escalate my complaint. Its now 15:45. TERRIBLE SHOCKING!!!!!! I not leaving this here!
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Vodacom's replyOfficial
20 Dec 2018, 15:51 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Dec 2018, 15:51
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team