Terrible Vodacom Service

I have never been so frustrated with the poor service of vodacom first of all I was overseas and upon my return to the country my phone couldn’t connect. Upon further enquiry I was told that I requested a sim swap I explained to the agent that it cannot be because I was out of the country by then, anyway to cut a long story short I requested for an investigation on this matter. It has been 3 months and still no update.

Recently I have asked for my WiFi broad band to loaded with data I logged a call on Friday the 27 Oct up to today the service request hadn’t been done I spend an hour on the line until my battery died still I have not been assisted I mean if Vodacom cannot loss data they must just close shop they are so useless and if there’s a way I want to cancel my contract with them. My average cell bill is R4500 a month for this lousy service.