terrible vodacom service

<p>please can anyone asssist...</p> <p>I purchased a Huawei P8 Lite, (IMEI no. ********** ********** 0) at the Vodashop at Trade Route mall Lenasia on the 28th October 2016, i took it back to the store 2nd November 2016 for a faulty left speaker, (daeler no.20460 assisted me on the day).. i dont understand how a speaker can give in within a space of six days but anyway.</p> <p>I was given a form to complete and told it would take 7 days before they get back to me..</p> <p>It's been 20 days now, and i had no feedback as yet.. It's very upsetting to have to complain, but i dont see why i have to be billed at the end of the month for a phone i had no plesure in using..</p> <p>i dont understand why i have to wait so long, and why no one is keeping me updated..</p> <p>Why must a loyal customer be treated this way is beyond me, i'm appauled at the service i received..</p> <p>This morning i called the store at (9:33am) and a lady by the name of Aneesa told me, they offline and there is nothing they can do..</p> <p> </p>