PE
Paulston E

1 reviews | Active since Jun 2019

08 Aug 2021, 12:08

Terrible Vodacom practise re Social and Video Tickets

No no no Vodacom. Very innovative .....just blocking customer when complaining too much to your liking. Ive lodged 17 isdues in last 3 months...of which 3 was resolved succesfully...and the complaints relate to same issues. Ive had a 1 gb video ticket and 250mb social ticket today. Again...i was on facebook...and all of my normal data depleted yet again ....im losing abt 5gb a week rhriugh thus practise if yours. Socisl tickets data never used when on FB....and my complaints land on deaf ears . Today i tried again to report this issue as it happened today ....but wow...got messages that my nr been blocked on your call centre for basically complaining too much about your ********** practice re social and video tickets.... Very innovative....just blick customer....and meanwhile we as Vodacom just take his data and money...... Wow wow wow ....terrible terrible Vodacom. You ***** on average R400 per month from me!!!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply08 Aug 2021, 12:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team