CB
Conray B

1 reviews | Active since Nov 2024

06 Nov 2024, 13:16

Terrible Vodacom Home internet 50mbs 1 TB download speeds

I have a Vodacom Home internet 50mbs 1 TB contract since February 2024 and from day one I had problems with the connectivity. I have phoned the call center and can't seem to fix the download speed, 0,54 down and 9mbs up.

I have tried with Tobi, that's a complete waste of time. I tried with the call center they advised that I will be penalized if I cancel my contract and will pay the pay the outstanding months till my contract expires.

The contract was sold to me as 24-month contract with 1TB of LTE data per month at 50mbs download speed that can be used, with the low connection speed of less than 1mbs its impossible, I can't even open a webpage

when I took the contract, I was told that I have coverage, now when I did a coverage check both at work and home, I discovered that at work there is no 4G or 5G LTE and at Home there is no 4G LTE but there is 5G, but Vodacom gave me a 4G router.

The downloads speed is a consistent low speed and is not worth the money that is being paid for the terrible service.

I would like Vodacom to cancel my contract.

0
Replies (2)
Vodacom
Vodacom's reply07 Nov 2024, 07:38
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
CB
Conray B's update12 Nov 2024, 08:19
Reviewer Update
Today is the 12th no consultant made contact yet