Terrible Vodacom Fibre service (Stay Away)

Disappointed in how Vodacom does business.. Always eager to sign up business don’t think Antony can be faster that Vodacom in signing a new contract but when it comes to service delivery its pathetic.

In Feb 2019 i signed up with Vodacom for a 20 up 20 down Fibre contract knowing that they still need to install the Fibre in my area.. By end of June all installations was done by Vuma.

So i took it upon myself to inform Vodacom that everything is done when can they come and do there part and install what needs to be installed?

On 17 July they arranged for an outside company to come and install the cables from the Fibre box to the room i wanted the router. I then phoned Vodacom to ask who will install the router so they advised i should do it myself they will assist over the phone. That was done it did not work. A called was logged and they came the next day and activated the router one cant do it yourself.

While the technician was here he tested the Lin speed and it came to a 10 down and 2 up. This was surprising as I signed up for a 20/20. The next day a logged a call again and to my surprise the call Centre lady told me i have 2 packages on the one line and the 10/2 was active. She also stated that she does not know how this is possible because you can only have one package on a line?

after a couple days phone calls up and down and being promised they will fix it nothing happened. I was then told to do a migration on the 22/07 and it will take 24 to 48 hours to be actived then. I agreed to do that i waited for the quote for a day and received it late on the 23rd again not even surprised any more it was for the wrong speed again.

I phoned them waited 2 more days for the correct quote on the 25th, i approved it on the same day. I have been phoning them every single day since then to get an update on this as they wont phone you to let you know what is happening. It’s the 2nd of August 7 days later and all that has happened is calls has been logged and closed by Vodacom no further action has taken place.

This is getting frustrating to be calling them everyday to find out when is the migration happening. As this was there fault to start of with no i need to go through all this effort to get them to fix it?

I am seriously started to regret signing up with Vodacom. I will not recommend them to anyone.

Latest reference number SR*** (there is 3 other Ref as well)