TERRIBLE VODACOM FIBRE SERVICE!

I had the worst experience working with Vodacom recently! I placed a Fibre order on the 14th of September 2020 already and have gotten zero communication from them since! Every time I phone they tell me that they need to wait for a third party provider to get feedback. They then told me that the third party needs to provide feedback by today (5 Ocober 2020). Now I have been told that I should contact the third party directly. I'm not taking out a contract with the third party, but with Vodacom directly. Why should I do their work? When I phone this third party I am told that I need to follow up with Vodacom and that they can't help me. Now Vodacom has told me that the infrastructure will only be installed by 09 April 2021, which is hogwash since the tenants that lived here before me had Fibre with Vodacom. Now I have been waiting on the line for 30minutes to talk to someone who can actually help...