Terrible Vodacom fibre relocation service / efficiency / duration

Sold and moved house and needed internet (fibre) and account to be relocated. Contacted Vodacom on 1 Feb 2021 to confirm the fastest way and was advised that I needed to do relocation/migration as will take ca. 10 days. Completed all the info over the phone to effect the migration/relocation. Form was to be sent but did not receive same. Contacted Vodacom again on 5 Feb 2021 to be told it will take up to 30 days to get connected. Form was sent and completed and sent back signed on 5th Feb 2021. Was advised that the order would be placed urgently and the fibre/vodacom team would contact me for the installation. Its the 28th Feb 2021 and no one called yet. Contacted Vodacom again and was informed that the order hasn't been placed yet and will be escalated. Backlog issue. Terrible inefficient service and no way to escalate to any accountable person. Call agents can only write notes on the system. Was also advised that if install extends beyond the 30 days I can cancel it. Also been charged for the month and not yet used the service as moved house and switched off the box. Been using alternative temp service at my cost in the interim