Terrible Vodacom Fibre Relocation service

On the 16th of October we sent through a relocation request for our Fibre to be moved to our new address as we were moving End October. To date we have still not had our Fibre relocated - 3 months of constant calls, wasted airtime, begging, pleading and still nothing. I have been promised on numerous occasions that a vodacom supervisor will contact me back and surprise surprise not a single call. Vodacom deducted their fees November, December and January and we paid for absolutely no service at all. I would like a refund on those payments and a cancellation to be processed Immediately as im tired of this terrible service. ***-760871. We have secured another service provider that can actually provide us with a Fibre service. Very sad that you treat Existing, loyal and paying clients this way