Terrible vodacom fibre cancelation experience

I am very disappointed with the service I have received from the fibre department at Vodacom. I requested via telephone 29th December 2021 for the fibre to be canceled from the 01/02/2022. As I was relocating to another premises where vodacom could only provide a 25mbs line on prepaid basis (they couldn't even explain how that would work) I was not happy with 25mbs line. So It was not actioned they did not cancel the fibre service and I am now required to pay for fibre for an additional month. there was no use of the vodacom fibre line from from 01/02/2022. Now because I have not paid for the additional month vodacom has put a bar on my two cell phone contracts I cannot use my data and minutes. Both are paid by myself and are up to date. One of the contracts is for work and is subsidized and the other is for private use. Now I have not been able to use these phones since Friday 08/04/2022 and I take it as an official termination of a 13 + year business relationship. since I had to get another sim from a new service provider. This as been an extremely frustrating experience with vodacom has they took over two months just to connect my fibre and now they are delayed with the cancelation as well. I am forced to use another network when my two cellphone contracts are upto date.