Terrible Vodacom Experience.

On Sunday 7th April my phone and my daughters phone which is on my account were both Soft Locked because of a credit limit issued. I had this problem last year and it was rectified then so I was suprised when out of the blue it happened again. On th 8th of April a request was sent to the back office( as they call it at Vodacom) to rectify the problem and was told it would take 7 days. I in the mean time paid my account that was only due on the 30 th of April so that the phones could be unblocked. On the 20 th April I received an SMS informing me that my details had been updated on the Credit limit system so I assumed the problem had been sorted out. However not when you deal with the Vodacom. Last night on the 3rd of May Vodacom Soft locked the phones again. When I spoke the Customer care department they informed the problem had never been sorted out by relevent department. I am now going through the whole process again. Vodacom has a problem with there back office and credit limits which they seam to ignore.