NC
Neal C

1 reviews | Active since Nov 2016

03 Nov 2016, 15:50

Terrible Vodacom Experience

<p>After 20 years of loyalty and never missing a payment two debit orders have not been processed against my bank account and my phone subsequently blocked.</p> <p> </p> <p>I have left unanswered messages on call centres, tried to pay with incorrect electronic references provided and spoken to rude agents and still have no joy. Not once has a person picked up the phone to check on me or my account.</p> <p> </p> <p>Anything is better than this level of service!</p>

0
Replies (1)
Vodacom
Vodacom's reply04 Nov 2016, 14:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,