DU
Doriane U

1 reviews | Active since Jan 2021

28 Jan 2021, 16:08

Terrible Vodacom Customer Service, Vague Answers - Don't Open Up a Contract With Them

I have been having terrible service with Vodacom regarding contract cancellations. I have just found out that one of my contracts haven't been cancelled and I have spoken to over 4 consultants regarding this. Everytime I speak to a consultant I encounter new information !

I cannot believe this service from such a massive service provider. I would not recommend opening up any contract with Vodacom if it will come with such hassle when you get to a point where you want to practice your right as a customer and make cancellations where you personally see fit. Not value for money , don't make the same mistakes I did.

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Replies (1)
Vodacom
Vodacom's reply29 Jan 2021, 07:33
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team