Terrible VODACOM customer service

<p>On the 6th of July I discovered that my cell phone contract has been ********** upgraded. I contacted Vodacom and after being transferred 8 times I was finally help and my case reported to Vodacom's ***** department and I was informed Vodacom will contact me within two days. To date no one from Vodacom has contacted me and the Customer Service (082 111) call Centre told me they can't help me at all and have no knowledge of my situation or my reference I was given. One of the consultants just decide to drop the fone on me. I'm extremely frustrated as Vodacom has deducted my bank account. I don't know where to from here.</p>